About this policy
This privacy policy describes how ecosnap collects, uses, discloses, and protects personal data when you visit ecosnap.site, interact with our guides, request services, or communicate with our team. It applies to users in Canada and other jurisdictions. The policy explains the types of data we process, the purposes for processing, lawful bases where applicable, how long we retain data, and how individuals can exercise their privacy rights. ecosnap follows a principle of data minimization: we collect only what is necessary to provide services and improve user experience, and we take steps to secure information against unauthorized access.
Key definitions
To make this policy clear, we define key terms used throughout. These definitions align with common privacy frameworks and are intended to help you understand how we handle information.
Data we collect
We collect different types of information depending on how you use our site and services. We limit collection to what is necessary to deliver the requested functionality and to improve our content and offerings.
Information you provide directly
When you sign up, contact us, or request materials, you may provide the following:
- Contact details such as name and email address to receive guides or responses.
- Phone number when you request a call or scheduling; used only for the requested communication (+14164296016).
- Postal or billing address when needed for service delivery or receipts (for example, King Street West, Toronto ON M5J, Canada).
- Preferences and survey responses to tailor recommendations and content.
- Account information if you create an ecosnap account to track progress or save settings.
- Any other information you choose to provide when contacting support or completing forms.
Information collected automatically
When you visit ecosnap.site we automatically collect certain data necessary to operate the site and to analyze usage for improvement.
- Usage data such as pages visited, time spent on pages, and interaction events.
- Device and browser information including device type, operating system, and browser version.
- Connection data such as IP address (used for basic geolocation to provide localized content).
- Referrer and campaign data to understand how visitors find ecosnap.site.
- Analytics identifiers and cookies used to measure and improve site performance.
- Error and diagnostic data if an issue occurs during use.
Third-party sources
We may receive data from third-party services to deliver or improve services, subject to their privacy terms and applicable law.
- Payment processors and platforms to complete transactions and send receipts.
- Analytics and performance providers to measure site usage and improve content.
- Marketing platforms when you opt into promotional communications.
How we use data
We use personal data only for legitimate and well-defined purposes that support the delivery of services and improve user experience.
- To deliver guides, newsletters, and resources you request from ecosnap.
- To respond to inquiries, schedule consultations, and provide customer support.
- To process transactions, invoices, and related business records.
- To analyze and improve site performance, content relevance, and user navigation.
- To personalize content and recommendations based on stated preferences or regional context within Canada.
- To detect and prevent fraud or abuse and to maintain the security of our services.
- To comply with legal obligations and respond to lawful requests from authorities.
- To send transactional messages and, where consented, occasional marketing communications.
Legal basis for processing
When processing personal data of individuals in jurisdictions with specific legal requirements (such as the EU), ecosnap relies on applicable lawful bases.
- Performance of a contract: to provide services you have requested (for example, delivering a guide you ordered).
- Legitimate interests: for site security, fraud prevention, analytics, and improving content where those interests are not overridden by individual rights.
- Consent: for marketing communications and certain tracking technologies when required by law.
- Legal compliance: to comply with statutory obligations and respond to lawful requests.
GDPR and international users
For users located in the European Economic Area (EEA), ecosnap provides certain rights and safeguards consistent with GDPR principles when processing personal data.
- Access: you can request a copy of personal data we hold about you.
- Rectification: you can request correction of inaccurate or incomplete personal data.
- Erasure: you may request deletion of your personal data where applicable.
- Restriction: you can request limits on how we process certain data while a dispute is resolved.
- Portability: you may request a machine-readable copy of certain personal data to transfer to another provider.
- Right to object: you can object to processing based on legitimate interests, including profiling for direct marketing.
Sharing and disclosure
We do not sell personal data. We share information only with selected partners and service providers necessary to deliver services, and in limited legal situations.
- Service providers who process data on our behalf for analytics, hosting, payment processing, and email delivery.
- Professional advisors such as legal or accounting firms when required to administer business operations.
- Authorities when required by law or to protect the safety of users and the public.
- Affiliates and successors in the event of a business transfer, merger, or reorganization.
- Aggregated or anonymized data that cannot reasonably be used to identify an individual.
- Any third party you explicitly authorize us to share information with.
International transfers
ecosnap may transfer data to service providers located outside your country. When transfers occur, we take steps to ensure adequate protections through contractual safeguards or recognized transfer mechanisms.
Safeguards may include standard contractual clauses, data processing agreements, and security measures required by applicable law to protect personal data during cross-border transfers.
Data retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law or legitimate business needs.
Account information and records are retained for the duration your account is active and for a limited period afterward to comply with legal and tax obligations.
Support communications and messages are retained for customer service and quality assurance, typically for a period consistent with operational needs.
System logs and analytics data are retained in aggregated or de-identified form where possible; raw logs may be retained for security and troubleshooting for a limited time.
Upon request, we will delete or anonymize personal data when retention is no longer necessary, subject to obligations to retain certain records for legal or legitimate business reasons.
Security measures
ecosnap implements reasonable administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. Measures are reviewed periodically and updated to reflect changes in technology and risk.
- Encryption of data in transit using TLS and limited encryption at rest where appropriate.
- Access controls and role-based permissions to limit internal access to personal data.
- Regular security assessments, patch management, and monitoring for unauthorized activity.
Your rights
You have choices about the personal data we hold and how it is used. Below are the primary rights available to many users; availability may vary by jurisdiction.
- Right of access: request confirmation of whether we process your data and obtain a copy.
- Right to rectification: ask us to correct inaccurate or incomplete information.
- Right to deletion: request deletion of your personal data where processing is not required by law.
- Right to object or restrict processing: request limits on certain uses of your data, including direct marketing objection.
- Right to restriction of processing — You can request that we limit processing of your personal data while we verify or rectify it. When processing is restricted we will only store the data and not use it for any other purposes until you authorize further processing.
- Right to data portability — Where applicable, you may request a copy of the personal data you provided in a commonly used, machine-readable format so you can transfer it to another service provider without obstacles.
- Right to withdraw consent — If we rely on your consent for certain processing activities, you can withdraw that consent at any time. Withdrawal will not affect lawful processing carried out before you withdrew consent.
- Right to lodge a complaint — If you believe your rights have been violated, you may lodge a complaint with the Office of the Privacy Commissioner of Canada or another relevant supervisory authority. We will cooperate with any authorized contribute.
How to exercise your privacy rights
To exercise any of the rights above, contact ecosnap via the methods below. Provide sufficient information to identify yourself and the request (for example, the email used to register or site activity details). We may ask for additional verification to confirm your identity before acting on requests.
We aim to respond to legitimate requests within 30 days of receipt. Complex requests may take longer; if so we will notify you and provide an estimated response timeframe.
Marketing and communications
ecosnap uses your contact details to send relevant guides, offers, and updates about eco-friendly living in Canada only when you opt in. Communications focus on practical benefits such as cost savings, carbon reduction tips, and local programs. We will not share your marketing preferences with third parties for their direct marketing without explicit consent.
You can unsubscribe from marketing emails at any time using the unsubscribe link in each email or by contacting us. Unsubscribing from marketing communications will not delete information needed to provide transactional services or legal notices.
Children's privacy
ecosnap does not knowingly collect personal information from children under 13. If you believe your child under 13 has provided us with personal data, contact us and we will take steps to remove that information promptly and to delete any account associated with it.
Third-party links
Our site may link to third-party websites, tools, or partner resources such as local recycling directories or energy providers. ecosnap is not responsible for the content or privacy practices of those sites. Review third-party privacy policies before providing personal information to them.
Changes to this privacy policy
We review and update our privacy policy periodically to reflect new features, legal requirements, or business changes. When significant changes occur we will post a notice on ecosnap.site and update the effective date at the top of the policy. Continued use of the service after changes indicates acceptance of the revised policy.